Stop saying YES! to EVERYTHING
Yes to deadline changes
Yes to change requests
Yes to scope creeps
Yes to extra miles
Yes to exploitation
As Project Managers, Developers, Designers, and Creatives — especially when starting out — we want to say YES! to everything,
What ends up happening?
1 — You fail to deliver
2 — The client gets dissatisfied
3 — You get blamed for poor service
So next time before blindly saying yes, get better at the foundation of excellent client management:
– Documentation: Ensure you have a well-documented project/task in place
– Communication: Learn how to effectively convey information on paper and on the record
– Planning: Learn to prioritize and plan in the back of your head through and through
Just knowing what to say, how to say it, and when to say will make you more valuable as a partner to your clients.
Learn to say No without saying ‘NO’
Sounds cliche?
Try it next time. Instead of saying Yes, bring the client back to the source of truth (your documentation), put focus on the plan, and communicate with logic, empathy, and reasoning.
At the heart of it – I love solving problems for people using tech, it doesn’t get simpler than that.
Some know me as a Product Manager who relentlessly executes, some know me as a mentor who hand holds them to success, some know me as a techhead who won’t stop complaining about ‘that one thing’, and lastly; some know me as that guy who is always experimenting with something new.
As long as its in the realm of tech, I am interested – because my love for tech fuels my passion – sknexus.com – and my profession – saqibtahir.com
